Has anyone checked the customer requirements? To my mind this is a question that is obvious to ask. Amazingly this question is often followed by astonished silences or confused looks. I work in a business environment involving change management planning and projects. I am further involved in coaching support staff in offshore call centers.

Change management is fast becoming an essential part of managing businesses across the whole spectrum of types and sizes of business. This is especially true because of the huge pace of change that businesses are subjected to in order to survive and grow in todays operating environments. In the context of a plethora of systems and methodologies this article offers a basic framework for change management, and argues that at the end of the day most forms of change management boils down to the same few elements.

Change can be very threatening. It affects our lives in every possible sphere. It is much easier to stay with that is well known and familiar rather than to step into the unknown and the consequences it may bring. This inherent unwillingness to change is challenged when change is inevitable in order to survive.